Location
Remote
Department
Operations
Employment Type
Full-Time
Minimum Experience
Mid-Level
About AlphaPoint
AlphaPoint is a financial technology company powering digital asset exchanges and brokerages worldwide. Through its secure, scalable, and customizable white label digital asset trading platform, AlphaPoint has enabled over 150 customers in 35 countries to launch and operate digital asset markets, as well as digitize assets. AlphaPoint and its award winning blockchain technology have helped startups and institutions discover and execute their blockchain strategies since 2013.
Position Profile
The Technical Support Specialist will be part of AlphaPoint’s Support and Development team. The Technical Support Specialist will help solve technical issues that arise on a day-to-day basis, and will train external and internal customers on how to use various systems. AlphaPoint is looking for Technical Support Lead/Trainers who will support the global operations and is open to candidates from North America, Europe, Latin America, and APAC regions.
Job Responsibilities
- Respond to customer inquiries and assist in troubleshooting and resolving technical issue
- Attend meetings to analyze, troubleshoot and diagnose systems problems of the customers
- Document issues, errors and questions encountered in the system by the customers or users
- Create training materials and instructional guides on how to use and navigate the system
- Conduct training sessions to customer and clients of how to use and navigate the products and systems of AlphaPoint.
Required Skills & Experience
- 3+ years’ experience in customer service focusing on software products and services
- Excellent oral, written, and interpersonal skills
- Excellent listening and questioning skills
- Able to accept constructive feedback and criticism
- Tech-savvy, organized, knows how to prioritize, a problem solver
- Passionate about technology, particularly relating to Cryptocurrency, Defi, Blockchain
- Bilingual (Spanish/English)
AlphaPoint is an equal opportunity employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.
